– Warmline Assistant – PM Shift –
Under supervision by a Warmline Manager or Assistant Manager, the Warmline Assistant works 4 hours per weekday on the NAMI SCC (Santa Clara County) Warmline Help Desk. Drawing on their lived experience with mental health challenges, they respond to phone calls, emails and people coming into the office by offering support and information.
About the NAMI SCC Warmline Help Desk
The Warmline Help Desk team offers emotional support, compassionate listening, and resource information to persons affected by mental illness. Mental health consumers, families and friends may visit or call the Warmline during NAMI SCC office hours (currently, Monday – Friday, 10 am – 2 pm). They can also send emails and leave voice mails outside those hours. The Warmline is currently staffed each day by one volunteer, one Warmline Assistant and by the Warmline Manager. The Warmline Help Desk is often the first contact people have with NAMI Santa Clara County, and is thus considered a critical service for the organization.
Upcoming NAMI SCC Warmline Help Desk Expansion
The Warmline Help Desk has received funding to expand our available hours. We plan to double our NAMI SCC Warmeline/office hours, to Monday – Friday, 10 am – 6 pm, starting July 2, 2018. The Warmline AM shift (10 am – 2 pm) will retain its current staff and volunteers. We intend to staff the Warmline PM shift (2 pm – 6 pm) with two new Warmline Assistants (in addition to a Warmline shift lead). The two people we plan to hire for “Warmline Assistant – PM Shift” will start with training during the last week in June, 2018.
Duties and Responsibilities
The Warmline Assistant performs a wide range of duties including but not limited to the following:
- Serves as a Warmline Help Desk staff person 5 days a week/4 hours each day, responding to information, support and referral requests from consumers, family members and friends
- Responds to Warmline clients in person, or via phone or email
- Documents all Warmline contacts by entering information in a Warmline database
- AA degree and/or equivalent experience.
Knowledge, skills, and abilities
- (Required) “Lived experience” with mental illness, meaning that you have dealt with mental illness in yourself, or in a loved one
- (Required) Graduation from a NAMI education course (Peer to Peer, Family to Family or NAMI Basics)
- Familiarity with NAMI SCC programs and mission
- Understanding of consumer and family/friends mental health support needs
- Basic knowledge of Santa Clara County mental health services and resources
- Willingness and motivation to learn about a wide variety of mental health and related community services, resources and processes
- Ability to take direction and feedback from supervisor, and to work collaboratively with other staff and volunteers
- Good people and communication skills, including ability to:
- Use active listening to convey empathy and gather information
- Treat others with understanding, compassion and respect
- Remain calm and patient while responding to people in emotional crisis (with backup support from a shift supervisor)
- Experience using computers and the following tools:
- Internet browsers
- Microsoft Office
- (Desirable) Knowledge of and experience with the NAMI Warmline Help Desk, or other community support line or service
- (Highly Desirable) Bi-lingual (English/Spanish speaking)
Job Type: Part-time (4 hours per day/20 hours per week)
Planned Start Date: Week of June 25, 2018 (exact start date to be determined)
Deadline to apply: Friday, June 8, 2018 by 6:00 pm
For more information, contact email@example.com
To apply for this position, send one or both of the following to firstname.lastname@example.org:
(Posted 5/11/2018; Updated 5/11/2018)
– Peer Pal –
Peer Pals are persons who have experienced their own major mental illnesses, but have achieved a substantial degree of personal well-being and stability. Serving as a friend and mentor, each Pal must have a strong desire to help others and be willing to be assigned for six months to someone who is in the beginning stages of his or her recovery. Pals will receive ongoing training and supervision by the PeerPal Advisor for the duration of the assignment. Pals work four hours per week and are paid $11.25 per hour.
- Education: Completion of the NAMI Peer-to-Peer Education Course, or equivalent mentor certification
- Knowledge of client groups and/or issues related to the program area
Job Type: Part-time
To be considered for a PeerPal position please email the PeerPals coordinator for more information.